CI-NC1_P: U3 | L2 Interactive Resource: Page 10 | Plataforma Educativa Policial

Scenario: A Guest Asks About a Possible New Coffee Workshop
Tourist: “I heard that the coffee farm is going to introduce a new barista workshop. Is that true?”

Page 10

In professional cotexts, especially in tourism and hospitality, how information is given is just as important as the information itself. A misinterpreted statement can lead to confusion, dissatisfaction, or even operational issues. That is why hospitality professionals must master the art of reporting speech with accuracy, discretion, and professionalism.

At the coffee farm in Colombia, staff members frequently find themselves in situations where they need to relay messages between guests, guides, and management. Whether they are summarizing a guest’s request, passing along an official announcement, or clarifying a previous conversation, they must do it in a way that keeps objectivity and clarity.

Click on each item for more information

Handling Sensitive Information Professionally

Application in a Real Interaction

Key Structures for Professional Reporting

Function	Example in Active Voice	Example in Passive or Reported Speech
Reporting a general statement	“The guide said, ‘The tour lasts two hours.’”	“The guide mentioned that the tour lasted two hours.”
Reporting an official announcement	“The manager said, ‘We will be adding new tasting sessions.’”	“It has been announced that new tasting sessions will be added.”
Reporting a guest’s complaint	“A visitor said, ‘The waiting time was too long.’”	“It was noted that the waiting time was longer than expected.”
Reporting uncertainty	“The director said, ‘We might introduce a new coffee variety.’”	“It has been suggested that a new coffee variety might be introduced.”

You have completed 0% of the lesson