U3 | L2 Interactive Resource

The effectiveness of a suggestion depends on how it is perceived by the listener. In some cultures, direct suggestions are expected and even appreciated, while in others, they may seem intrusive or impolite.

For instance:

Let’s compare how a recommendation might be adjusted based on cultural expectations:

In a context like the coffee farm, where cultural sensitivity is crucial, hospitality professionals must adapt their language to ensure that all visitors feel comfortable with the suggestions given.

Modality refers to words that indicate possibility, necessity, or advisability. In professional contexts, modal verbs such as might, could, and would make suggestions sound more diplomatic.

• Without modality: “You must try the traditional coffee brewing method.” (This sounds imperative.)
• With modality: “You might enjoy trying the traditional coffee brewing method.” (This sounds more inviting.)

At the coffee farm, a well-trained staff member might use:

• “It could be a great experience to join the barista workshop.”
• “Guests might find the interactive coffee processing demonstration interesting.”
• “It would be beneficial to take the guided tour before exploring the farm independently.”

These sentences allow the visitor to make a choice while still feeling encouraged.

Sometimes, visitors have specific preferences, and staff members must offer multiple options. Conditional structures are useful in these cases:

In the coffee farm context, the staff might use these conditionals as follows:

Let’s look at how a conversation at the coffee farm might unfold when making culturally sensitive suggestions:

Scenario: A Japanese Tourist Asking for Recommendations

• Tourist: “We would like to experience something traditional but not too intense. What do you suggest?”

Staff Member:

• “It has been said that the honey-processed coffee is a great choice for a smoother, milder taste.” (Passive voice for neutrality.)
• “You might enjoy the traditional coffee brewing demonstration, where you can observe the process without having to participate.” (Modality for politeness.)
• “If you were interested in a hands-on experience, the barista workshop would be an option.” (Second conditional for an alternative suggestion.)

By combining passive voice, modality, and conditionals, the staff member provides a professional and adaptable answer, ensuring the tourists feel respected and comfortable.