CI-NC1_P: U3 | L2 Interactive Resource: Page 01 | Plataforma Educativa Policial

Level C1

Tourism is one of the fastest-growing industries worldwide, and cultural sensitivity plays a fundamental role in shaping visitors' experiences. In Colombia, efforts have been made to enhance hospitality standards through comprehensive training programs. One remarkable example is the case of a coffee farm in the Colombia’s Coffee Belt, where staff members have undergone specialized training to interact effectively with international tourists. Their knowledge of etiquette and customs has significantly improved the way they welcome visitors, making them feel comfortable and respected.

Major Tejedor, a key figure in the tourism sector, has highlighted the importance of professional training in hospitality. He has shared an instance where Japanese tourists were deeply impressed by the level of cultural awareness demonstrated by their hosts. This case has reinforced his belief that successful tourism is not only about breathtaking landscapes and attractions but also about the way guests are received and treated.

Click on each item for more information

Suggesting a course of action

Learning how to recommend activities or improvements to enhance tourism experiences.

Expressing and answering to sympathy

Understanding how to communicate empathy in challenging situations, ensuring visitors feel understood and cared for.

Asking about and reporting what someone else has said

Mastering the art of relaying information accurately, a crucial skill for professionals dealing with international guests.

Additionally, we will incorporate advanced passive structures, which are essential for professional and formal communication in this context. These structures will help to express information objectively and emphasize actions rather than the people performing them—an invaluable skill in professional tourism contexts.

Let’s start this journey into the language of hospitality and cultural sensitivity!

You have completed 0% of the lesson

0%